FAQ

Getting started is a quick and simple process. To create your account, navigate to the SweepsUSA homepage and find the "Sign Up" button. You will be prompted to enter some basic information, such as your name, email address, and date of birth to confirm you are 18 years or older. It is crucial to provide accurate details, as this information will be used later for account verification when you are ready to redeem prizes. Once you complete the registration form and agree to the terms and conditions, your account will be activated instantly. You can then log in and begin playing.

As a new player at SweepsUSA Casino, you are immediately rewarded with a generous welcome package. Upon successful registration, your account will be credited with 5,000 Gold Coins (GC) and 5 Sweeps Coins (SC). There is no need to enter a bonus code or make a purchase; this bonus is automatically applied to your new account. Gold Coins are used for fun play, allowing you to try out games without any risk. Sweeps Coins are used in promotional play and can be redeemed for real prizes once you meet the playthrough requirements. This initial boost gives you a fantastic opportunity to check out the platform.

Currently, the primary no-deposit offer is the welcome bonus of 5,000 GC and 5 SC, which is granted automatically upon sign-up without needing a code. SweepsUSA Casino may occasionally release special no-deposit bonus codes through promotional emails, social media campaigns, or partner websites. These codes can award additional Gold Coins or Sweeps Coins. To stay updated on the latest offers, be sure to opt into our marketing communications and follow our official channels. Always check the terms associated with any code, as they may have specific requirements or expiration dates.

While no purchase is necessary to play, you can buy Gold Coin packages to extend your gameplay. We accept several convenient payment methods, including Visa, MasterCard, Apple Pay, and Google Pay. These purchases often come with complimentary Sweeps Coins as a bonus. To redeem prizes, you must be playing with Sweeps Coins. Once you have accumulated the minimum required amount of eligible SC (typically 50 or 100 SC), you can initiate a redemption request. Before your first redemption, you must complete the Know Your Customer (KYC) verification process. Prizes are usually processed back to your bank account.

Wagering requirements, also known as playthrough requirements, refer to the number of times you must play through a bonus before you can redeem any associated winnings. At SweepsUSA Casino, this applies specifically to Sweeps Coins. All SC, whether received from a bonus or a mail-in offer, must be wagered at least once (1x) before they become eligible for redemption. For example, if you receive 5 SC, you must place wagers totaling 5 SC on any of our games. Once you have met this 1x playthrough, those Sweeps Coins and any winnings from them can be redeemed for prizes. Gold Coins do not have wagering requirements as they hold no monetary value.

Absolutely. SweepsUSA Casino is fully optimized for mobile play. You can access our entire library of games directly through the web browser on your smartphone or tablet, whether you use an iOS or Android device. There is no need to download a separate application. Our mobile site is designed to provide a seamless experience, with intuitive navigation, fast loading times, and graphics that adapt to your screen size. You can create an account, make purchases, play games, and redeem prizes all from the palm of your hand, giving you the freedom to play wherever you are.

SweepsUSA Casino offers a diverse collection of games from some of the industry's most creative software developers. Our library is powered by leading studios such as Betsoft, Playson, 3 Oaks, Kalamba Games, and Red Rake Gaming. This means you have access to a wide array of titles, including classic slots, modern video slots with innovative features, and various table games. We are constantly updating our portfolio with new releases to ensure there is always something fresh to enjoy. You can learn more about our platform and game selection in our detailed SweepsUSA Casino review.

Yes, SweepsUSA Casino operates as a social casino using a sweepstakes model, which is legal in most U.S. states for players aged 18 and over. Unlike traditional online casinos, you play with virtual currencies—Gold Coins for fun and Sweeps Coins for a chance to redeem real prizes. This model complies with U.S. sweepstakes laws. However, due to state-specific regulations, our services are not available to players residing in Washington, Michigan, Idaho, and Nevada. We adhere strictly to local laws and use geolocation technology to ensure compliance.

Account verification, also known as the Know Your Customer (KYC) process, is a mandatory security measure required by law to prevent fraud and money laundering. You will need to complete this one-time process before your first prize redemption. To verify your account, you must submit copies of specific documents: a valid government-issued photo ID (like a driver's license or passport), proof of address (such as a recent utility bill or bank statement), and a bank statement. Our team reviews these documents securely to confirm your identity and that you are eligible to play and redeem prizes.

If a game freezes or you encounter a technical glitch, the first thing to try is refreshing your browser page. This resolves most common issues. Also, ensure your internet connection is stable and that your browser is updated to the latest version. Clearing your browser's cache and cookies can also fix many performance problems. If the issue persists, take a screenshot if possible and contact our customer support team immediately. Please provide as much detail as you can, including the game you were playing and what happened, so we can investigate and resolve the problem for you swiftly.

Our dedicated customer support team is here to assist you with any questions or concerns. The fastest way to get help is through our live chat feature, available directly on our website. This connects you with a support agent in real-time for immediate assistance. For less urgent matters or if you need to provide documents, you can also reach us via email at support@sweepsusa.com. We aim to respond to all email inquiries promptly and thoroughly. Our support staff is trained to handle everything from account questions to technical support, ensuring you receive the help you need.

Your security is our top priority. We use advanced SSL encryption technology to protect your personal and financial data, ensuring all information transmitted between your device and our servers is secure. For responsible gaming, we provide tools to help you manage your play. You can set limits on your purchases and session time. If you feel you need a break, you have the option to self-exclude from the platform for a specified period. We are committed to providing a safe environment and encourage everyone to play responsibly and within their means.